Refund Policy

Last updated 8 August 2026

No payment processor is connected to ITWars right now. Nothing can be charged today, so there is nothing to refund. This policy sets out what will apply once paid plans go live.

1. Free plan

The Free plan is not a trial. CCST Networking and CCNA, and every lab, incident and study mode on those tracks, stay free with no time limit and no card required. You can evaluate the product properly before paying anything.

2. 14-day refund on a first subscription

If you subscribe to Pro and it is not what you expected, email us within 14 days of the first payment and we will refund it in full. You do not need to justify the request. This applies to your first Pro subscription.

3. Renewals

Pro renews monthly until cancelled. Because the Free plan lets you evaluate the product indefinitely before paying, renewal payments are not automatically refundable. If a renewal caught you by surprise — you had not used the service that period, or you believed you had cancelled — contact us. We would rather refund it than argue about it.

4. Cancelling

You can cancel at any time. Cancellation stops the next payment; it does not end the period you have already paid for. You keep Pro access until that period ends, then move back to Free. Your progress, statistics, ratings and history are not deleted when you drop to Free — the Pro tracks simply lock again.

5. Failed or duplicate charges

Duplicate charges, charges after a cancellation, or charges you did not authorise are refunded in full as soon as we can confirm them. Tell us and we will look immediately.

6. Where we will not refund

Accounts closed for breaching the Terms of Service — for example, automated play to inflate ratings.
Not passing an exam. ITWars is a study tool; it cannot guarantee a result.
Requests made long after a renewal where the service was actively used in that period, beyond the case described in section 3.

7. How to request one

Email itwars.contact@gmail.com from the address associated with your payment, with your username and roughly when you were charged. We aim to reply within 3 working days. Approved refunds go back to the original payment method and typically take 5–10 working days to appear, depending on your bank.

8. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law of your own country. Where local law gives you more than this policy does, local law wins.